Certified Quality Auditor (CQA) Prasctice Exam

"What are your defined responsibilities in the calibration laboratory?" The question above is an example of what type of questioning technique?

1. Open-ended

2. Close-ended

3. Leading

4. Discovery

The correct answer is: Open-ended

The question "What are your defined responsibilities in the calibration laboratory?" is an example of open-ended questioning. This type of question encourages the respondent to provide detailed, elaborated answers rather than a simple "yes" or "no." Open-ended questions typically start with words such as "what," "how," or "why," prompting the individual to share their thoughts, experiences, and insights freely. Using open-ended questions is particularly effective in a calibration laboratory context, as it allows auditors to gather comprehensive information about roles, responsibilities, and processes. This can lead to a deeper understanding of the operations within the laboratory and highlight any areas that may require further investigation or inquiry. In contrast, close-ended questions tend to restrict responses to limited options, while leading questions may bias answers toward a particular response. Discovery questions often focus on exploring ideas in a guided manner but are more focused than open-ended questions. Thus, the nature of the inquiry clearly aligns with open-ended questioning techniques, enabling a richer dialogue and ultimately improving the auditing process.